Check Crafters

Click here to find out if you qualify for our First Time Buyer pricing.

To find the answer to your question, locate your question and click on the appropriate category. If your question is not listed below, e-mail us at contact@checkcrafters.com and we will respond promptly to your request. Online Ordering Questions

1. Are all browsers compatible with the online ordering system?
2. Will the colors on my screen match the actual products?
3. What payment methods does Check Crafters accept for online orders?
4. Will Check Crafters notify me when my online order has been received?
5. What should I do if my computer is having trouble with the Check Crafters website?

Ordering By Mail Questions

1. To place a new order by mail, what information do I send to Check Crafters?
2. How do I order checks by mail if my account is brand new?
3. What do I send in if I've used all my checks?
4. May I use a coupon with my mail order?

1. How do I make sure my new checks will include my bank's current specifications?
2. What is a "MICR Specification Sheet"?
3. How do I submit my Order Form?
4. How soon will I receive my order?
5. How do I check my order's status?
6. Is it OK to use a coupon?
7. Why did my items arrive on different days?
8. How do I get in touch with Check Crafters?

1. What is resolution?
2. What is a pixel?
3. What are the file size requirements?
4. What file types are accepted?
5. Why won't my photo upload?

1. What types of checks does Check Crafters offer?
2. What is the difference between a First-Time Customer and a Reorder Customer?
3. Will you accept professional photographs or photos from magazines or other printed materials?
4. Can I supply a disk with the photo I wish to use on my products?
5. Why are the images on my checks so light?
6. Will my photo be returned?
7. What type of photos work best?
8. Do you enlarge photos?
9. Are photos saved electronically for reorders or do I have to re-send the photo?
10. If there is a flaw in my photo, can you fix it?
11. What are the prices of Check Crafters products?
12. How can I get a catalog of Check Crafters products?

1. What security features for fraud protection will my checks include?
2. Is it safe to order checks from a source other than my bank?
3. Is ordering checks online safe?

1. Will I have a problem using checks not produced by my bank?
2. Can the bank refuse to process my Check Crafters checks?
3. How is Check Crafters able to provide exclusive designs for less than plain bank checks?

Online Ordering Questions

Are all browsers compatible with ordering online from Check Crafters?

Your web browser should be version 5.0 or higher of Internet Explorer to place an order online with Check Crafters. Our site is optimized to work with all major internet browsers. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use cookies to hold information about your order. Javascript must also be enabled in your browser for you to access functions necessary to place your order.

Will the colors on my screen match the actual products?

The color of the actual product may be slightly different because color accuracy has more to do with your monitor than with our site. We've made every effort to represent images of checks and all other products accurately. Due to the wide range of computer monitors and color displays, however, you should consider the colors you see on your screen to be representational.

What payment methods does Check Crafters accept for online orders?

We accept VISA, MasterCard, Discover and American Express for orders placed through our online ordering system, or you will have the option to have payment drafted from your checking account. If you order by credit card, we will authorize your card for the purchase amount. We will not charge your credit card account, until we ship your order . If you choose to have payment drafted from your account, please be sure to deduct your order total from your account balance.

Will Check Crafters notify me when my online order has been received?

Yes. You will see an Order Confirmation Page as soon as you place your order. Immediately after the order transmits to us, you will receive an e-mail confirming your order.

What should I do if my computer is having trouble with the Check Crafters website?

If your browser is a version older than Internet Explorer 5.0, this is most likely the problem. The best solution is to upgrade your browser because you'll experience better performance with Check Crafters site and with others you visit.

 

Ordering By Mail Questions

To place a new order by mail, what information do I send to Check Crafters?

You need to send in the following items: Voided check from your current supply, deposit slip (also from current supply), completed order form, and payment check made payable to Check Crafters.

How do I order checks by mail if my account is brand new?

Your bank will give you temporary checks when you open a new account. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

What do I send in if I've used all my checks?

For our customers protection, first-time orders must include a voided check and a payment check from the same account. If you have run out of checks from your current supply, you can get temporary checks from your bank. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

May I use a coupon with my mail order?

Yes. We can process Check Crafters coupons for orders that are mailed.

General Ordering Questions

How do I make sure my new Check Crafters checks will include my bank's current specifications?

Changes in banks names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-888-404-5245. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get a MICR Specification Sheet. It's easy.

What is a"MICR Specification Sheet"?

A MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and a Check Crafters Business Specialist can walk you through the process when you call 1-888-404-5245.

How do I submit my Order Form?

You have two options:
1) Print out the Order Form and send it through the mail to the Check Crafters address on the form.
2) Transmit your order online via our SECURE server.

How soon will I receive my order?

Ship Method:	From Date Order is Placed	From Date Order is Shipped
Bulk Mail to Continental U.S.:	2-3 weeks	5-10 business days
Bulk Mail to AK, HI, VI, PR:	3-4 weeks	10-15 business days
Express Delivery (2 Day) to Continental U.S.:	5-8 business days	2 business days
Express Delivery (2 Day) to AK, HI, VI, PR:	8-10 business days	5-7 business days
* Ship times are approximate. Please note that items are shipped in separate packages and may arrive separately. Please allow an appropriate amount of time for additional packages to arrive. We offer an expedited In-Plant Rush service if you need your checks more quickly.

How do I check the status of my order?

You can check the status of your order by clicking the Order Status link on our website, or by calling toll-free 1-888-404-5245.

Can I use a coupon when ordering on the internet?

If you are a first-time customer, you will be eligible to take advantage of special discounts you receive in printed advertising. Simply enter the offer code from your printed ad on the Order Review page (step 2) during checkout, and your prices will be updated to reflect the offer in your ad.

Why did my items arrive on different days?

Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days--even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll free at 1-888-404-5245.

How do I get in touch with Check Crafters?

The toll free line for our Customer Service Team is 1-888-404-5245. You can also reach us by mail at P.O. Box 100, Edgewood, MD 21040-0100. Our e-mail address is contact@checkcrafters.com.

Questions about Photo Upload:

What is resolution ?

Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Check Crafers Products. Image resolution is measured in pixels.

What is a pixel ?

Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

What are the size requirements?

There are three size requirements for Check Crafters Products:
1. Pictures must be at least 432 pixels wide and 198 pixels tall.
2. Pictures must be at least 36 dpi (dots per inch)
3. Pictures must be under 4MB in file size

What file types are accepted?

.JPG, .JPEG, and .BMP files are accepted.

Why won't my photo upload?

Your photo may not upload for the following reasons:
1. The file format is incorrect. The formats allowed for Check Crafters Products are .JPG, .JPEG, and .BMP.
2. The image size is too large or too small.
3. File size is too large. Files must be 4MB or smaller.
4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.

 

Product and Price Questions

What types of checks does Check Crafters offer?

Check Crafters produces business, payroll, laser & ink-jet and computer checks with a variety of customization options.

Check Crafters business checks come in 3-per-page format and are designed to fit in a business binder. Each is supplied with a standard stub to record transactions, but specialized vouchers are also available. Business checks can be customized with Additional Signature lines or Over Signature text, and a variety of lettering styles are available.

Payroll checks come in 3-per-page format as well, and can be customized with 3 different stub types and a large variety of extra deduction captions. Additional signature lines and over signature text is available on payroll checks as well.

Laser & Ink-Jet and Continuous Feed Checks come in a wide variety of designs and formats and are designed to work with all popular software packages. Choose 3-per-page format, check-voucher format, or wallet size checks. Check in the middle format is also available on Securitone & Securiguard Laser checks only.

What is the difference between a First-Time Customer and a Reorder Customer?

To welcome them to the savings and convenience of ordering checks direct, people placing an order for the first-time with Check Crafters receive special low introductory pricing on their checks. People who have already tried Check Crafters and are placing a repeat order are valuable Reorder Customers and are eligible for reorder specials and offers. If you're not sure if you've ordered from Check Crafters in the past, just call our Customer Service Team toll free at 1-888-404-5245.

Will you accept professional photographs or photos from magazines or other printed materials?

If you are submitting a photo that has been taken by a Professional Photographer, you are responsible for obtaining the Photographers Copyright Release and submitting this along with your mail-in order. By submitting your order, you agree to defend and indemnify Check Crafters Products from any claims that any person or entity may assert against Check Crafters Products for any copyright or trademark infringement.

Can I supply a disk with the photo I wish to use on my product?

Yes, we can accept digital photos sent on disk. Save your photo as a JPEG at 300 dpi resolution, and at least 1800 x 825 pixels. Enlarging a low-resolution photo will not produce acceptable quality for your products. Keep in mind that we will not touch-up your photos sent to us on a disk. Please edit the photos yourself before sending them to us. We cannot accept files via e-mail because we require a completed order form and payment to process your order.

Why are the images on my checks so light?

The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

Will my photo be returned?

Check Crafters will return your photos if you provide a self addressed, stamped envelope with your order.

What type of photos work best?

For checks, labels and covers, horizontal photos work best. If you provide a vertical photo, we will have to resize it to make it fit best on your products. This will leave space on either side of your image, which will be filled in with a complementary background color. For T-shirts, sweatshirts, mousepads and coasters, a standard size photo usually works fine, and it does not matter if it is horizontal or vertical because we will print it according to what you send. For cards, a vertical photo usually works best.

Do you enlarge photos?

Check Crafters will enlarge your photo to fit whatever product you are ordering. However, please be aware that image resolution can be lost when a photo is enlarged, and image quality may suffer slightly. Please do not send photos smaller than 3 x 5 inches for scanning.

Are photos saved electronically for reorders or do I have to resend the photo?

We do save your images for exact reprints. However, if you require any photo changes to your original order, you will need to resubmit your photo.

If there is a flaw in the photo, can you fit it?

We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction.

What are the prices of Check Crafters products?

To see the prices of all our checks and accessories, please visit our pricing page.

How can I get a catalog of Check Crafters products?

Visit our brochure page to submit a request for a FREE Brochure of our products.

 

Security Questions

What security features for fraud protection will my checks include?

The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include Micro-Security Print, which is very small print that will break up if someone attempts to photocopy your check. The Security Screen on the back of each check signals an "Original Document" from a reproduction. Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.

Is it safe to order checks from a source other than my bank?

Ordering your checks with Check Crafters is as safe as ordering from your bank. Your bank does not print their checks. In fact, they contract with a large national printer who will print your checks and then mail the order to you. With both methods, your checks are sent to you through the mail.

Is ordering checks online safe?

Check Crafters security measures are state-of-the-art. To maintain the integrity of information exchanged through our online order system, we use Secure Socket Layer (SSL) technology. SSL encrypts your order so it can be decoded only by Check Crafters. Think of how often you have left the check on a restaurant's table. Many times your name, credit card number and expiration date are in plain view. When ordering Check Crafters checks online, you can rest assured the information you transmit is seen only by us.

Bank Comparison Questions

Will I have a problem using checks not produced by my bank?

No. Actually, your bank does not produce the checks it sells you. Banks take orders and forward them to check printers. The printer produces the checks and then sends them to the account holder. Check Crafters and anyone else who prints financial products must adhere to very strict specifications. The difference is, when you order from Check Crafters, you get much more selection for a lot less money.

Can the bank refuse to process my Check Crafters checks?

Your bank wants you to order its checks so the bank will make a profit on your purchase, but banks cannot refuse to process your checks regardless of where you buy them. Check Crafters must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

How is Check Crafters able to provide exclusive designs for less than plain bank checks?

Banks contract with printers, so the markup over cost must be high enough for the printer and the bank to make a profit. Check Crafters designs checks specifically for our customers, and we can charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.